In this article, we will address what you need to do if you receive an e-mail stating that some checks were declined.
Check is rejected
If a check is marked as Rejected, it went through processing and was denied. To find out why, follow the steps below:
- Open ProfitStars.
- On the overview screen, click Declined and generate a report.
- Scroll down and click on each check to see the reason for denial.
Please Note: If you have reached your velocity limit, contact ZipZap/echurch Processing support at firstname.lastname@example.org.
If all items within a batch were rejected, you will see the batch in Rejected state
If there is an adjustment in the total amount from the batch, you don't need to do anything. The ProfitStars balancing team will correct these errors and an e-mail will be sent to you with the correct amount. This generally happens within one business day.
Check needs to be rescanned
If there is a check that needs to be rescanned, the batch will be moved back into an Open state. This means that the batch wasn't entered for processing. You will need to return to ProfitStars to rescan the item and continue through the process.
Duplicate check in the batch
If there is a duplicate check in the batch, this check will not be available to allocate and will not show up on the allocation screen. You will receive an automated email about all duplicate checks.