When can I start using Check Deposit?
You can start using Check Deposit two business days after registering your check scanning device.
Why can't I log into ProfitStars?
If you can't remember your password, you will want to initiate a password reset by clicking the Forgot Username or Password link and following the instructions provided on the screen. If you are being directed to a blank window, you will want to clear your browser's cookies, or open ProfitStars in an incognito window.
Why am I not getting the green light on my scanner?
You will not be able to see a green light on the scanner until you have clicked Create New Deposit from within ProfitStars. If you continue to have problems, you will want to ensure that your driver was successfully installed, and that your scanner's serial number was entered into ProfitStars.
Why have some of my checks been rejected?
Navigate to the ProfitStars dashboard, then click Declined to view the declined checks. If you scroll right, you will see the reasons why your checks were rejected.
If the reason was Velocity Limit, you will want to reach out to ZipZap/echurch Processing support at email@example.com.
What do I do if there is a difference between my manual count and the amount read by the scanner?
If there is a difference between the total dollar amount from what you counted and what was read by the scanner, you will be unable to edit this amount. The difference will be reviewed by the ProfitStars balancing team within one business day and corrected.
Why is my batch still processing?
It can take anywhere from a few minutes to a few hours to process a batch. If it has been longer than a few hours, please submit a request with the echurch support team.
The donor doesn't exist when I try to allocate the check. What do I do?
You should be able to create a new donor during the Check Deposit allocation process. Verify the batch status is Ready to Allocate. Once you click into the check, click the dropdown and select +Add as a new giver from the list of options.
How long does it take for the funds to be deposited into the church's bank account?
As long as the batch is closed by 5 PM PST, the funds should be deposited into your bank account within two business days.
Can I do split giving?
Not yet, but stay tuned for future updates.
How will I receive the bill?
Your Check deposit fees can be found on your Pushpay monthly software fees invoice. Read more about it here.
How do I increase my velocity limit?
Reach out to ZipZap/echurch processing support at firstname.lastname@example.org so they can increase this limit.