To refund a credit/debit card payment in Pushpay, complete the following steps:
- Log in to Pushpay using your admin credentials at pushpay.com/login?view=1
- Select Transactions from the left side menu,
- Identify the transaction in question. You can search an email, name, or filter by date and listing (if you're a multi-listing Organization).
- Click on the transaction row to view more details,
- Click Refund.
If you have additional questions, please submit a request to the partner care team.