Now that you have completed steps 1-4, you are all ready to send emails and download statements!
According to IRS guidelines, sending email/digital statements are legally compliant so we've made it as easy as possible to deliver statements via email. We will email statements to your donors who have email addresses in Pushpay. For those donors in your community who do not have a defined email address, we've provided the option to download and print those statements. You can also add email addresses for your Community Members.
As mentioned in Step 2: Customize Email Message, the Reply To/Contact email address listed on your statement will be populated based on the Listing Details from your primary listing in Pushpay. For instructions on how to update the contact details populated on your giving statements, click here.
Once you click Send, we will send a notification to all your Community Members who have email addresses linked to their Pushpay account. This will contain your custom message and a secure link to access their statement. Please note: it can take up to 24 hours for all the emails to be sent.
How will I be sure all Pushpayers receive their e-mails?
We pride ourselves on having a high delivery rate - over 99% of your congregation will have the correct email address. To ensure emails are sent to the correct recipients, we ask you to request that your congregation check their email addresses for accuracy before you send out your giving statements.
Some emails may not reach their intended recipients due to errors in the email address, or email server security settings. We encourage you to notify your givers when you send out your giving statements and ask them to reach out to you directly if they have not received them. This allows you to update their contact details and generate a replacement statements using the Community Member section.